What is WordPress?
To create a beautiful website or blog you can use a fantastic web software called WordPress. The platform is chosen by over 120 million people because the content management of the website data is very easy with WordPress.
What Framework is NexThemes using?
We use Unyson for a framework, it makes our development easier and your management more understandable and flexible, thanks to the Unison page builder and our sections added you can build a page or more in no time.
What is a WordPress theme?
A WordPress Theme is an add-on for the WordPress platform, that gives the appearance, the look of website, accompanied by all the tools, templates and functions. It is a ready-to-use design, that not affects the content of the site, but it is changing the visual appearance and the features of this site.
Anything about hosting?
We don’t offer hosting, we can just suggest a good one in our opinion.
Do you provide support?
Once you’ve bought a HTML, WordPress or Membership Subscription, you can benefit from a professional and qualified support and the help of our extensive documentation with instructions to help you to start.
How to install the theme?
If you’ve downloaded our theme you need to unzip the main file. You’ll find in unzipped file an another archive, called [theme_name].installation.zip. Open your WP admin, go to Appearance and install it.
About the themes compatibility with the latest version of WordPress?
Yes, they are always up-to-date.
How the themes are updated?
We are updating our themes when we fix bugs, add new sections and features or the WordPress has updated to a new version.
Do you offer hosting?
No, but we can advise you a hosting service, the services are for customers that have a domain name and hosting plan.
What Screen Share involves?
We make a call on skype and share our screen for you to see have to modify and manage your website content.
Can I translate the theme?
Yes, the themes are translation ready with any translation plugin like WPML and others, or you can do it manual with poedit or other tool that works with .mo .pot files.
Are your themes widget ready?
Yes all the default widgets are styled based on theme design plus new added widgets.
What about cross-browsing?
Works great on all latest browsers plus IE9+.
Are the themes Search Engine Optimized?
Themes are written in the best way for SEO plus you have the Unyson SEO extension to help you out with additional features.
If i open a ticket, how long till i get a answer?
It can take up to 24h because there is a difference in the timezone, but we try to answer as fast as possible even in weekends.
Does you support system send email notifications?
Yes, if you check to be informed about your ticket’s status so you don’t have to wonder then you will receive an answer to it, just wait the email notification.
Why do i need an account on your website?
Well a account is required for any actions like comments, posts, purchases to be possible.
Why should I provide you my website credentials?
If we think your issue is complex and to not spend to much time on explanations we just ask credentials and let our professionals fix it faster. We assure you that all the provided information is confidential and not shared to anyone.
Which payments do you accept?
We accept only PayPal as a payment method at the moment, credit card will be added soon.
If i need some components in addition to what the theme provides?
We can design and develop any component you need, even a individual design.
How the payment works?
The payment process is pretty simple. You must be a registered user and logged in to add any products or services to cart. Once everything you want is added to cart you can proceed to the payment.
How I can use a discount coupon?
Yes, if you have a discount coupon just use it on cart page.
What if i want something the themes don’t have?
Our themes can be customized as you like, but if there is something else you need and the theme does not have, write us a letter and we will add in the upcoming updates or if it’s something individual, we can have it done for you.
Can I use your themes on multiple sites?
Yes, you can use it on any personal and commercial project as much as you like, except resell our themes on other markets.
Do you provide dummy data from your demos?
Yes, our themes have Demo Content Import, one click away from making your website like our live demo.
The differences in HTML or WordPress and Membership?
Well it’s one theme or one template and membership subscription that gives you access to all our themes and templates plus a discount on the next service purchase.
Can I upgrade from a purchase to Membership?
Yes, you can upgrade to membership subscription any time, but you will have to pay the difference.
How I can benefit from support and theme updates?
Once you’ve bought a theme or a membership subscription, you can benefit from a professional and qualitative support and theme updates for a one year period.
Can i order WordPress installation only?
Yes, we have customization service, it’s paid by hour and you can ask for any WordPress and theme related services.